How to report a problem correctly through the Practic portal

A clear report helps us find the right location, decide on the next step and reduce extra correspondence. Before submitting, prepare the basic details and any photos you can take safely.

Emergencies: call first

If people are in immediate danger or there is a fire, call 112. Practic emergency numbers: 031 663 241 or 070 789 888. If a special on-call contact is published for the building or equipment, use that one. In an emergency, do not wait for an online reply.

1. Give the exact location

State the building address, entrance, floor and room or flat number. If there are several lifts, doors or lights, say which one it is. Add detail to »the light doesn't work«, for example where the light is.

2. Describe what you noticed

Write when you first noticed the problem, whether it is constant or occasional and whether it affects other users. Add any error code and checks you have already made. Do not dismantle equipment or enter dangerous areas to complete the report.

3. Attach useful photos

A photo of the wider location and a close-up of the damage or fault are helpful. Do not unnecessarily include people, documents or other private information in the shot. Only take photos from a safe place.

4. Add your contact details and submit

Give a contact for arranging access and an inspection. Open Report a problem (opens in a new window) and fill in the fields shown (the portal is in Slovenian). Check the address and description before submitting.

Following up an existing report

Keep the number or tracking code you receive. If you already have one, refer to the existing report when adding information and describe what has changed. For help using the portal, see the help page (opens in a new window).

Official source and contacts

Administration for Civil Protection and Disaster Relief: acting safely with water in a building and emergency calls (in Slovenian) (opens in a new window). The building manager's phone numbers are on the Practic contact page.