If there is water in your flat, first take care of people and limit the damage. Taking photos and finding the cause come after immediate safe measures.
1. Safety first
If water reaches sockets, electrical appliances or fuse boxes, do not touch them and do not step into the water. Do not switch off the electricity at a wet or dangerously accessible fuse box. If people are in immediate danger, call 112.
2. Stop the water
If you know the right shut-off valve and can reach it safely, turn off the water supply. If the source is unclear, do not dismantle pipes. Move items out of the affected area only if you can do so safely.
3. Call and inform those affected
Practic emergency numbers: 031 663 241 or 070 789 888. If a special on-call number is published for your building, use that contact too. Warn your neighbour if water is coming from another flat or spreading into it.
Report an active leak by phone. Use the online report to record and add details; in an emergency, do not wait for a reply from the portal.
4. Document the event
When it is safe, photograph the wider area, the presumed source and the damage. Note when you noticed it, the measures taken and the contractor's details, and keep invoices for urgent repairs. For further handling, give the address, entrance, flat number and your contact details.
Also check the claims procedure with your insurer. A report to the building manager does not in itself confirm the cause, responsibility or insurance cover.
Record the event through the Practic portal (opens in a new window). Have flooded electrical installations and appliances checked by an expert before using them again.
Official source
Administration for Civil Protection and Disaster Relief: flood guidance (in Slovenian) (opens in a new window) – general safety with water in a building and documenting damage. The building manager's contacts are on the Practic contact page.